Terms and conditions

1. Basic Provisions

1.1 A bet is an agreement concerning the winning, concluded between the client and the betting company according to the established rules; in this case, the outcome of the agreement depends on the event, which is unknown whether it will happen or not. Bets from clients are accepted according to the terms and conditions of the betting company.

1.2 Outcome – the result of the event (events) on which the bet was placed.

1.3 Client – a person placing a bet in a betting company on the outcome of the event.

1.4 Line – a set of events, possible outcomes of these events, odds on the possible outcomes of these events, their date and time, after which the betting company stops accepting bets on the outcomes of these events.

1.5 The bet cancellation is an event for which the calculation and payment of winnings are not made. In case of “bet cancellation”, according to the terms of this Agreement, the transaction between the organizer and the client is considered to be non-concluded and such bet shall be refunded.

1.6 The main time of the match is the duration of the match in accordance with the rules of the competition in this sport, including the time added by the referee. The main time of the match does not include extra time, overtime, penalty shootouts, penalty shots, etc.

1.7 All bets are calculated on the basis of information provided by the information processing center.

1.8 When the winnings are calculated, the bet participant is obliged to check the correctness of the calculated winnings. In case of disagreement with the accrued winnings, to notify the betting company about it, indicating in the appeal his account number, date, time, event, amount, selected outcome of the event, odds, as well as the reasons for disagreement with the accrued winnings. All claims on accrued winnings are accepted within 10 (ten) days.

1.9. A bet made by the client on a certain outcome of the event is considered won if all outcomes specified in such bet are correctly predicted.

1.10. The terms and conditions of betting (odds, odds, bets on the outcome, maximum bet limits, etc.) can be changed after any bet, while the terms and conditions of previously made bets remain unchanged. Before concluding the agreement the client is obliged to find out all changes in the current line.

1.11. Bets made on events, the outcome of which is known at the time of betting, may

be calculated with odds “1”.

1.12. In accordance with this Agreement in case of disagreements arising between the client (participant of the agreement) and the betting company, on issues related to the execution and realization of the agreement between the client (participant of the agreement) and the betting company on the winnings, including issues on the payment of winnings, the outcome of events, odds of winning, issues of other material terms of the agreement, as well as on issues on the recognition of the agreement as unconcluded or invalid, the parties shall establish a mandatory prelude to the conclusion of the agreement.

1.13. The claim shall be submitted within 10 (ten) days from the day when the person found out or should have found out about the violation of his/her right. The claim shall be accompanied by all arguments and facts confirming and substantiating the claims stated therein. In the absence of arguments sufficient to substantiate the claims stated in the claim, the claim shall be returned without consideration.

1.14. In case of staff errors when accepting bets (obvious typos in the proposed list of events, inconsistency of odds in the line and bet, etc.), in case of deviation from these Rules when accepting bets, as well as other arguments confirming the incorrectness of bets, the bookmaker’s company reserves the right to declare bets on such terms invalid. Payment on these bets shall be made with odds “1”.

1.15. In case of suspicion of unfairness of matches, the company has the right to block bets on the sporting event until the final conclusion of the international organization and to declare bets invalid in case of establishing the fact of non-sporting fight. Payment on these bets is made with the odds “1”. The administration is not obliged to present evidence and conclusions to bet participants.

1.16. In case there was an obvious error in our odds, such bet will be calculated in accordance with the final result at the actual odds corresponding to this marker.

1.17. The bookmaker company does not accept claims regarding differences in transliteration (translation from foreign languages) of team names, players’ names, venues of competitions. All information given in the tournament name is of an auxiliary nature. Any possible errors in this information are not a reason for the return of bets.

1.18. The Company reserves the right to close the game account and cancel all bets made on this account, if it is established that the bet participant at the time of betting had information about the result of the event. In this case, the administration of the betting company is not obliged to provide bet participants with any evidence and conclusions.

1.19. The original text of these General Terms and Conditions is in English. The English version takes precedence over other versions (translations), which are published solely for the convenience of customers

2. Basic rules of betting

2.1 The bookmaker’s company has the right to limit the maximum bet, odds on individual events, as well as to limit or increase the maximum bet, odds to any particular client without notification and explanation of reasons.

2.2 Acceptance of repeated bets on one outcome or a combination of outcomes from one player may be limited by the decision of the betting company.

2.3 The bet shall be considered accepted after its registration on the server and issuance of online confirmation. Registered bets cannot be canceled or corrected.

2.4 Bets are accepted only in the amount not exceeding the current balance on the client’s account. After the bet is registered, the bet amount is deducted from the account. After the bets are settled, the winning amount is credited to the client’s account.

2.5 Bets are accepted before the start of the event; the date, time of the start of the event and any related comments indicated in the line are indicative. If for any reason a bet is placed after the actual start of the event, such a bet is considered invalid. The exception is bets on live broadcasts, i.e. bets made on the course of the match. Such bets are considered valid until the end of the match.

2.6 LINE and LIVE bets are not edited and are not deleted, except in special cases stipulated by these rules.

2.7 In case the bet is to be canceled, the refund is made in a single bet. In expresses in case of canceling a bet on one

or several events, the calculation of winnings on these events is not made.

2.8 In cases of incorrectly calculated bets (for example, due to erroneously entered results) such bets will be recalculated. In this case bets made between the incorrect calculation and the recalculation are considered valid. In case the player’s balance is negative after the recalculation, he cannot place bets until he replenishes his account.

2.9 All sports events will be considered postponed and cancelled only if there is information from official documents of the organizations holding sports competitions, official websites of sports federations, websites of sports clubs and other sources of sports information, and on the basis of these data the sports events specified in the line are adjusted.

2.10. The bet shall be canceled if the client deliberately misled the staff (employees of the betting company), providing them with false information and requirements regarding the acceptance of bets, payment of winnings, the result of the event and other information and requirements of such nature. The above-mentioned cases apply also to minors under 18 years of age, as well as their parents.

2.11. The bet is subject to cancellation, if the bet was made on a known outcome (the event occurred, but the result is not reflected in the system).

2.12. The bet shall be canceled if the start of the event was postponed for more than 72 hours.

2.13. When the event is interrupted, the bets will be calculated according to the results determined at the moment of interruption. If the results for the bets have not yet been determined, the calculation will be suspended for 48 hours. If the event is not completed during this time, all bets will be settled with odds of 1. Exceptions are specified in the “Rules for individual sports”.

3. Types of bets

3.1 A single bet is a bet on a certain outcome of the event. Winning on a single bet is equal to the product of the bet amount by the odds set for this outcome.

3.2. Express – a bet on several independent outcomes of events. The win on the express is equal to the product of the bet amount by the odds of all outcomes included in the express. A loss on one of the outcomes of the Express means a loss on the whole Express.

3.3 A system is a bet on a combination of several expresses. The winnings on the system are determined on the basis of the selected number of winning outcomes: two out of three, four out of five, five out of seven, etc… Expresses within the system are calculated according to the rules of calculation of bets of the “Express” type. The loss of individual expresses in a combination does not mean the loss of the whole system. Limitations on the number of events are specified in clause 4.5. of these Rules. 4.

4 Restrictions on the inclusion of certain event outcomes

4.1 Only one of the dependent outcomes can be included in the Express. In case two or more dependent events are included in one Express, the events with the lowest odds are excluded from the Express.

4.2 Dependent outcomes (interdependent events) – the result of one part of the bet affects the result of the other part.

4.3. Bets on events “Team will score a penalty Yes/No” are considered as losing if no penalty was awarded during the main time of the game.

4.4. Bets on events “How the goal will be scored”, “Next goal” are considered as losing if the goal, the number of which is specified in the bet, was not scored.

4.5. The maximum allowed number of events in the system is 16.

5. Acceptance of bets on the course of the match (live bets)

5.1 Live bets are accepted on main and additional outcomes. You can make single live bets or combine them into one express.

5.2 A bet is considered accepted after its registration on the server and online confirmation. The accepted bet is not subject to change. In case of occurrence of circumstances specified in the section “Basic Rules of betting”, it is possible to calculate a live bet with odds “1”.

5.3 The bookmaker company is not responsible for inaccuracies in the current results of matches on which live bets are accepted. Clients should also use other independent sources of information.

5.4 Live bets are not edited or deleted.

6. Results of matches, date and time of their start, procedure for resolving disputes

6.1 The calculation of bets may be revised due to an incorrect result provided by the bookmaker. When calculating bets, the actual start time of events is taken into account, which is tentatively determined on the basis of official documents of organizations holding sports competitions, and if there are no such approved documents, then on the basis of official websites of sports federations, websites of sports clubs and other sources of sports information.

6.2 The Bookmaker’s Company shall not be liable for any discrepancy between the date and time of the actual start of the event. The date and time of the start of the event indicated in the line are indicative. When calculating bets, the actual time of the event start is accepted, which is determined on the basis of official documents of the organization holding the competition.

6.3 The bookmaker company is not responsible for inaccuracies in the names of championships and duration of matches (sporting events). The data indicated in the line and live broadcast are indicative in nature. Clients should use other independent sources of information to clarify the data on the sporting event. Claims on the result of the event are accepted within 10 days from the end of the event in the presence of official documents on the result of the event issued by the organization conducting the competition.

6.4 Bets made after the start of the event are calculated with odds of “1” (except for live bets); in expresses the odds on such bets are considered to be equal to “1”.

6.5 If the client made a bet on the event, the result of which was known to him, such bet shall be canceled. In this case, the decision of the betting company is made after a special closed investigation. All actions in relation to such a bet are temporarily suspended.

6.6 If the participant refuses to fight before the start of the event, then all bets on this participant are canceled.

6.7 If a competitor for any reason (injury, withdrawal, etc.) withdraws from the event, all bets placed before the start of the last round or stage of the event in which he participated shall be valid and all other bets shall be void.

6.8 If a participant, team member (footballer, hockey player, basketball player, etc.) did not take part in the match, the winning odds on bets on him shall be taken as “1”, unless otherwise agreed.

6.9 If in a tennis match the refusal (disqualification) occurred before the start of the match, the odds of winning bets are taken as “1”, except for bets on the result of the participant in the competition. If a tennis match is interrupted, not completed on the same day and postponed, the bets on it remain in force until the end of the tournament, within the framework of which this match was held, until the match is finished or there is a refusal of one of the participants.

6.10. If in an event (match, competition or fight) one pair of participants (teams, athletes) is indicated and later the composition of the pair is changed, all bets on this event are canceled.

6.11. In team competitions when one or more participants of any team are replaced for any reason, bets on the outcome of the whole match remain in force.

6.12. In doubles matches, if the composition of the pairs is specified, when replacing at least one of the participants, the odds of winning bets will be equal to “1”. If the composition is not specified, the bets remain in force.

6.13. In competitions in which the terms “home team” and “visitors” are used, in case of transfer of the event: on a neutral field – bets remain valid; on the field of the opposing team – bets remain valid.

6.14. If the concepts of “hosts” and “guests” are not applicable to the event (for example, in singles and doubles sports), then in case of changing the venue of the event, all bets on it remain valid. NBA, NHL, AHL, CHL, CHL, OHL, WHL, North American East Coast Hockey League teams can be arranged in a direct sequence (home team – away team) or in reverse sequence. In case of reverse arrangement, no refund on bets is made.

6.15. In friendly matches of club friendly tournaments in case of a change of venue, all bets on the event remain valid.

6.16. Sports or situations for which there is no separate description of the peculiarities of acceptance and calculation of bets are subject to the General Rules.

6.17. In disputable situations without precedent, the final decision is made by the betting company.

6.18. In case of inconsistency of data from different sources of information (date, time, result, team name) the betting company suspends the payment of winnings until the authenticity of such information is fully investigated. If the result of the completed event presented on the official website differs from the data of the TV broadcast, the Company reserves the right to make the calculation according to the data of the TV broadcast.

6.19. If an error is detected in the program of odds output and the Company recognizes this error, all bets made on these events are considered winning and payment on the bets is made with the winning odds equal to “1”.

7. Parties

7.1 All clauses of the Agreement that include the pronouns “we”, “us”, “our” or “Company” refer to the Company with which the client enters into the agreement, in accordance with clause 1 above.

8. Change of terms and conditions

8.1 For a number of reasons, namely commercial, legal and customer service reasons, we have the right to make any changes to the Agreement. The current clauses of the Agreement and their effective dates are provided on the website. It is the Customer’s personal responsibility to familiarize themselves with the current Agreement. The Company has the right to make changes to the operation of the website at any time and without prior notice to the Clients.

8.2 In case of disagreement with the amended clauses of the Agreement, the Client shall stop using the Website. Further use of the Website, after the entry into force of the amended clauses of the Agreement, will be considered as its full acceptance, regardless of whether the Client has received the relevant notice or learned about the changes from the updated Agreement.

9. Right of claim

9.1 Persons who are under the age of 18 years or under the age (the “Eligible Age”) that is mandatory for legal participation in gambling under the laws of a particular jurisdiction are prohibited from using the Website. Use of the Website by anyone under the Acceptable Age is a direct violation of the Agreement. In this regard, we have the right to request documents that can verify the Client’s age. The Client may be refused service and their account may be suspended if we do not provide proof that the Client’s age is within the Acceptable Age upon our request.

9.2 Online gambling is illegal in some jurisdictions. By accepting the Agreement, the Customer acknowledges that the Company cannot provide warranties or legal advice as to the legitimacy of the use of the Website in the jurisdiction in which the Customer is located. We cannot represent that the Website services do not violate the laws of the Client’s jurisdiction. The Client uses the Website services at its own volition and assumes full responsibility, being fully aware of all possible risks.

9.3 We do not seek or intend to provide the Client with services that violate the laws of its jurisdiction. By accepting the Agreement, the Client represents and warrants that the use of the Website complies with the laws and regulations in force in its jurisdiction. We shall not be liable for any unlawful use of the Website.

9.4 For legal reasons, we do not accept Customers from the following countries:

9.4.1 Absolute Restriction. Customers from the United States, Canada, United Kingdom, Spain, Latvia, Lithuania, Netherlands, France, Italy, Switzerland, Albania, Barbados, Pakistan, Syria, South Sudan, Cayman Islands, Haiti, Jamaica, North Korea, Malta, Panama and United Arab Emirates are not accepted.

Persons residing or located in these jurisdictions are not permitted to open accounts or deposit funds on the Website. The list of jurisdictions is subject to change and may be changed by the Company without prior notice to Clients. You agree that you will not open an account or transfer funds to it while located in one of the jurisdictions listed above.

The Company shall not be liable for users from these jurisdictions who circumvent the approved precautions and warnings published on the 1win website.

9.4.2 Blacklisting. In addition to clause 9.4. 1, all NetEnt games are banned in the following countries: Afghanistan, Albania, Albania, Algeria, Angola, Australia, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Denmark, Estonia, Latvia, Lithuania, Czech Republic, Mexico, Portugal, Romania, Yemen, Zimbabwe.

9.4.3 Restrictions for branded games.

9.4.3.1. Guns & Roses, Jimi Hendrix and Motörhead games are not served in the following countries: Afghanistan, Albania, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.

9.4.3.2. Universal Monsters games (Frankenstein, the Bride of Frankenstein, Dracula, The Phantom’s Curse, Creature from the Black Lagoon and The Invisible Man), served EXCLUSIVELY in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia and Sweden.

9.4.4 Limitations for pooled jackpots. Pooled Jackpots are not catered for and cannot be accessed in the following countries: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates and Ukraine.

9.5 Bets are not accepted:

9.5.1. from persons who are participants of the events on which bets are placed (athletes, coaches, referees, owners or functionaries of clubs and other persons who can influence the outcome of the event), as well as persons acting on their behalf; from persons representing the interests of other betting companies;

9.5.2. other persons whose participation in the agreement with the betting company is prohibited by the current legislation.

9.6 The bet participant shall be liable for violation of clause 9.5 of this Agreement. In case of breach of this Agreement, the bookmaker company reserves the right to refuse to pay any winnings or to refund the deposited amounts, as well as to cancel any bets. The betting company shall not be liable

as to when exactly it became aware that the client belongs to one of the above categories of persons. This means that the betting company has the right to take these measures at any time after it became known that the client is one of these persons.

9.7 If the betting participant commits fraudulent actions against the betting company (multi-account, use of betting automation software, playing on arbitrage situations, if the game account is not used for betting, abuse of loyalty programs, etc.), the betting company reserves the right to stop such fraudulent actions by canceling bets and closing the betting participant’s game account.

10. Account opening

10.1 In order to access all the main services of the Website, it is necessary to open an account. For this purpose, the Client can register “in 1 click” or specify his e-mail address and a password, which will be used to enter the game profile, as well as, in addition, it is required to specify personal data: name, phone number and date of birth.

10.2 The Customer must specify the present e-mail address during the registration process or, in case of registration “in 1 click”, change the address to the present one.

10.3 To confirm the accuracy of the information, the Company has the right to request documents confirming the Client’s identity. If for any reason the Client does not provide the documents requested for identification, the Company has the right to suspend or block the Client’s profile until the Client provides the necessary information.

10.4 The Client confirms that when registering on the Website, he/she provided complete and accurate information about himself/herself, and in the event that any changes are made to it, the Client undertakes to immediately add them to his/her profile. Failure to comply with or disregard this rule may result in the application of restrictions, suspension or blocking of the profile, as well as cancelation of payments.

10.5 In case of any questions or problems during registration on the Website, the Client may contact the support service in online chat mode or call by phone – 8 (800) 301-77-89 (24 hours a day).

10.6 Each Client may open only one account on the Website. Other accounts opened by the Client will be considered duplicate accounts. We have the right to close such accounts and invalidate all transactions conducted using the duplicate account.

10.6.1 Not to return to the Client all deposits and bets made from the main and duplicate accounts; to demand the return of all winnings, bonuses and funds received when using the duplicate account. The Customer shall be obliged to return them at our first request.

11. Confirmation of identity. Legalization

11.1 Please note that the name and date of birth given in your profile must match your real name.

11.2 The name on your profile during registration must match the name on your credit card or other payment profiles used to deposit or withdraw funds to/from your game account.

11.3 In order to confirm your identity, address and/or payment profile (“identity”), we may at any time request:

11.3.1. proof of identity (including, but not limited to, copies of a valid passport/ID and/or payment cards used),

11.3.2. proof of address, including but not limited to recent utility bills (not more than three months old),

11.3.3. a bank statement of accounts relating to the chosen payment method (no more than three months old).

11.4 If you fail to provide us with these documents and/or we are unable to verify your identity within a reasonable period of time determined by us, we reserve the right to;

11.4.1 block the Client’s profile until verification has been successfully completed;

11.4.2 cancel all or some of your transactions and freeze your profile, and/or freeze or close your profile and terminate this Agreement.

11.5 We reserve the right to conduct a security check at any time to confirm your identity, age and other registration or payment information provided by you to verify your use of the Services (e.g. to prevent Prohibited Activities), your compliance with this Agreement and to review your financial transactions made as part of your use of the Services for potential breach of this Agreement.

11.6 You authorize the Bookmaker to make any inquiries about you and to use and disclose to any third party any information about you for the purpose of verification.

11.7 You agree to provide any additional information or documents to us upon our request to carry out a Security Check.

11.8 This procedure is a mandatory requirement and is conducted in accordance with applicable gambling regulations and statutory anti-money laundering requirements, in particular in accordance with the National Non-Standard Transaction Reporting Regulation and our internal Anti-Money Laundering and Prevention of Terrorist Financing policy.

12. username, password and security

12.1 After opening an account on the Website, the Client shall keep his/her password and username confidential and shall not disclose this information to third parties. In case of loss of the data required to access the account, it can be retrieved or restored by clicking on the “Restore Password” button.

12.2 The Client is responsible for the safety of the password, as well as any actions and transactions made with his/her account. In addition, the Customer is responsible for all losses incurred by the Customer as a result of the actions of a third party.

12.3 In case of security breach and unauthorized access to the account, the Client shall immediately notify the betting company. If necessary, the Client shall be obliged to present to the Company evidence that the unauthorized access has actually occurred. The Bookmaker’s Company shall not be liable for any damage incurred by the Client as a result of incorrect or careless use of the username and password by a third party or for unauthorized access to the account.

13. Deposits, placement and withdrawal of funds from the account

13.1 In order to place a bet on the Website, the Client must place a certain amount of money in his/her account.

13.2 The Client acknowledges and undertakes that:

13.2.1. the funds deposited into the gaming account have not been obtained by illegal or prohibited means;

13.2.2. the Client will not refuse, deny or cancel the transactions made, which could be a reason for refunding the money to a third party and allow the third party to avoid legal liability.

13.3 We do not accept funds from third parties: friends, relatives or partners. The Customer is obliged to deposit funds only from his account, bank card or system registered in the name of the Customer. In case of detection of violation of this condition, all winnings may be confiscated.

13.4 In the event of a bank transfer request to return funds to their rightful owner, all costs and fees shall be at the expense of the recipient.

13.5 We do not accept cash payments. We may use various electronic payment processing organizations or financial institutions for electronic payments, including incoming payments and payments to Customers. Unless the terms and conditions of these institutions conflict with the terms of the Agreement, the Client fully accepts such terms and conditions.

13.6 The Client agrees not to refuse, cancel or reverse any transactions made with his account. In addition, in each such case, the Client shall return or reimburse the Company for the amount of funds not deposited, inclusive of any expenses we may incur in collecting the Client’s deposits.

13.7 The Company has the right to block the Client’s account and to cancel payments and collect winnings in the event of suspicion that a deposit has been made fraudulently. We have the right to notify the relevant authorities of fraudulent payments and illegal activities. We have the right to use the services of collection agencies to recover payments. The Company is not responsible for unauthorized use of credit cards, whether reported stolen or not.

13.8 We shall be entitled to use the positive balance of the Client’s account to repay the amount of money that the Client has to reimburse to the Securities Broker. In particular in cases of repeated bets or wagers, pursuant to clause 10 (Collusion, Misrepresentation, Fraud and Criminal Activity) or clause 13 (Errors and Omissions).

13.9 The Customer is fully aware of and accepts the fact that the Game Account is not a bank account. Consequently, it is not subject to insurance, replenishment, guarantees and other protections of the deposit insurance system and other insurance systems. No interest is accrued on the funds in the game account.

13.10. The Client has the right to request a withdrawal from the Account provided that:

13.10.1 all payments received into the account have been verified and none of them have been canceled or reversed;

13.10.2 the verification actions have been carried out properly.

13.11. When executing an application for withdrawal of funds from the account, the following points must be taken into account:

13.11.1. the game profile must be fully completed;

13.11.2. if, as a result of the requested withdrawal operation, the total amount of withdrawals exceeds the amount of 50,000 roubles. or an equivalent amount in any other currency, an identification procedure will be carried out. In order to carry out this identification procedure, the Client must send us a copy or a digital photograph of the Client’s identity document. In the case of credit card deposits, a copy of the image of both sides of the card must be sent. The first six and last four digits of the card number must be visible, the CVV2 code may be hidden;

13.11.3. the company has the right to charge a commission to cover the costs associated with the withdrawal of funds not used in the game;

13.11.4. the withdrawal amount up to 5,000 rubles or equivalent amount in other currency is paid to the client’s account within 1 to 60 minutes from the moment of application submission, except for technical problems on the part of the bank or payment system;

13.11.5. withdrawal amount from 5,000 rubles or equivalent amount in other currency is paid to the Client’s account within 5 days from the moment of application submission;

13.11.6. other delays of up to 3 working days are possible depending on the bank or other payment system;

13.11.7. other ways of withdrawal of winning funds are negotiated separately with the Website Administration.

13.12. The Company does not provide money exchange services. We have the right to close such accounts and:

13.12.1. deduct a fee equal to our withdrawal costs for funds not used in the game;

13.12.2. invalidate all transactions made using the main and duplicate accounts;

13.12.3. not to return to Clients all deposits made from the main and duplicate accounts.

13.13. In order to activate withdrawals, the player must bet at least 100% of each deposit made or at least 100% of each deposit made must be used (played, used) in any games on our platform.

13.14. In case the winning amount is more than 5 000 000 (five million rubles), the betting company reserves the right to set a daily withdrawal limit, which is calculated individually for each Client.

14. Terms and Conditions for the services of the betting company:

14.1 You agree to pay for all services and/or goods or other additional services ordered by you on the Website and all additional charges (if applicable) including, but not limited to, all taxes, duties, etc. of any kind. You are solely responsible for the timely payment of all fees. The payment service provider shall only ensure that the payment is made in the amount designated by the Website and shall not be responsible for the payment by the Website user of the aforementioned additional amounts. Once the “Payment” button has been clicked, the payment is deemed to have been processed and is irrevocably executed. By clicking the “Payment” button, you agree that you will not be able to revoke the payment or request that the payment be withdrawn. By placing an order on the site, you acknowledge and indicate that you are not violating the laws of any state. Additionally, by accepting the provisions of these rules (and/or the Terms and Conditions), you, as a payment cardholder, confirm that you are authorized to use the goods and/or services offered on the Website.

14.2 If you use the services of the Website offering specific services such as a gaming service, you provide legally binding confirmation that you are at or above the legal age of majority in your jurisdiction to use the services provided by the Website.

14.3 By starting to use the services of the Website, you assume legal responsibility for compliance with the laws of any state where the service is used and confirm that the payment service provider is not responsible for any illegal or unauthorized such violation. By agreeing to use the services of the Website, you understand and accept that the processing of any payment you make is done by the payment service provider and there is no legal right to a refund of services and/or goods already purchased or other cancellation options. If you wish to cancel your use of the service for your next purchase of services and/or goods, you may cancel the service using your Personal Area on the Website.

14.4 The payment service provider is not responsible for the refusal/inability to process the data related to your payment card or for the refusal related to the failure to obtain authorization from the issuing bank to make a payment using your payment card. The payment service provider is not responsible for the quality, volume, price of any service and/or goods offered to you or purchased by you on the Website using your payment card. When paying for any services and/or goods on the Website, you are primarily obliged to comply with the Website’s terms of use. Please note that only you, as the payment card holder, are responsible for the timely payment of any service and/or goods ordered by you through the Website and for all additional costs/commissions associated with such payment. The payment service provider is only the executor of the payment in the amount specified by the Website and is not responsible for any pricing, total prices and/or total amounts.

14.5 In the event of a situation arising due to your disagreement with the above terms and conditions and/or other reasons, please refuse to execute the payment in a timely manner and, if necessary, contact the Website administrator/support directly.

15. Collusion, misrepresentation, fraud and criminal activity

15.1 The Company does not recommend betting by a group of Clients from the same IP address or from the same local network, or by prior agreement. The above-mentioned actions can be considered as collusion, fraud, misleading actions.

15.2 The Company shall not be liable for any liability as to when it became aware or subsequently determined that a bet had been placed in violation of the rules. We have the right to close such accounts and:

15.2.1. to invalidate all transactions, not to return all deposits and bets made in agreement with other Clients to Clients;

15.2.2. demand the return of all winnings, bonuses and funds received as a result of collusion. The Client is obliged to return them at our first request.

15.3 The following activities are strictly forbidden and will be considered a direct breach of the Agreement:

15.3.1. transferring information to a third party;

15.3.2. illegal activities: fraud, use of malware, bots and bugs in the Website software;

15.3.3. fraudulent activities such as using stolen, cloned or otherwise illegally obtained credit or debit card data to fund your account;

15.3.4. engaging in criminal activity, money laundering or other activities in which participation may result in criminal liability;

15.4 We have the right to suspend, cancel or withdraw payments or winnings related to bonus funds if we suspect that the Client is intentionally misusing them.

15.5 The Company will take all actions allowed and permitted by law to exclude and detect fraudulent conspiracies and their direct participants, and appropriate measures will be taken against these persons. We shall not be liable for losses and damages incurred by Customers as a result of fraudulent activities.

15.6 Clients are obliged to notify us immediately if they suspect that any Client is colluding or engaging in fraudulent activities. You can contact us by contacting us via the Website via online chat or by calling us at 8 (800) 301-77-89 (24 hours a day, 7 days a week).

15.7 We have the right, without prior notice, to deny Clients access to the Website and block their accounts if they are suspected of fraudulent activity. In such cases, we shall not be liable to refund or compensate any funds held in such Clients’ accounts. In addition, we have the right to notify law enforcement authorities of illegal activity. Clients are obliged to cooperate fully with us in investigating such cases.

15.8 Clients are prohibited from using the services and software of the Website to engage in any fraudulent, illegal activities or transactions under the laws of any particular jurisdiction. If it is established or discovered that the Client has committed such acts, the Company may suspend or block the Client’s account and withhold the funds available on it. In such cases Clients are not entitled to make any claims against the Company.

15.9. It is forbidden to perform gaming activities on the site on behalf of third parties (nominal owners of the gaming account).

The gaming profile is subject to immediate blocking, if in the process of verification of the gaming profile by a security officer will be found that the person undergoing verification does not have sufficient knowledge in the field of betting on sporting events.

16. Other prohibited activities on the Website

16.1 It is prohibited to use aggressive or offensive manner of communication, profanity, threats and use any violent actions towards employees and other Clients of the Company on the Website. If the Client fails to comply with this paragraph of the rules, the Company has the right to terminate communication with this Client or leave the incoming request without consideration.

16.2 It is forbidden to upload information to the Website to the extent that may cause malfunctioning of the Website and to perform any other actions that may affect the operation of the resource. This includes viruses, malware, mass mailings and spam, all of which are strictly prohibited. In addition, Clients are prohibited from deleting, modifying or editing information posted on the Website.

16.3 Clients may use the Website for entertainment purposes only. It is prohibited to copy the Website in whole or in part.

16.4 The Clients undertake not to perform any actions aimed at breaking the Website security system, gaining illegal access to closed data or DDoS attacks. Clients suspected of violating this rule will be subject to appropriate measures: a complete ban on access to the Website and blocking of the profile. In addition, we have the right to notify the responsible authorities of the Client’s illegal actions.

16.5 We shall not be liable for any losses or damages that may be incurred by our Clients or third parties due to technical failures caused by virus attacks or other malicious actions directed at the Website.

16.6 It is strictly prohibited to transfer and sell one Client’s profile to another Client.

17. Terms and procedure for termination of the Agreement

17.1 The Company has the right to delete the Client’s profile (as well as his/her name and password) without prior notice in the following cases:

17.1.1. the Company has decided to stop providing Services to all or a certain part of the Clients;

17.1.2. the Client’s profile is in some way related to a previously deleted profile;

17.1.3. the Client’s profile is linked to a currently blocked profile, in which case the Company has the right to close the profile regardless of the type of connection and completely block the credentials of these profiles. Except in the cases specified in the Agreement, the funds on the Client’s profile will be returned to the Client within a certain period of time, immediately after completing the application and deducting the amount the Client owes to the Securities Broker;

17.1.4. the Client is involved in a criminal conspiracy or attempts to hack into the system;

17.1.5. the Client interferes with the operation of the Website software or attempts to conduct any other activities;

17.1.6. the Client uses his/her profile for purposes that may be considered illegal under the laws of any particular jurisdiction;

17.1.7. the Client publishes information of an offensive or derogatory nature on the Website.

17.2 The Company has the right to close the Client’s profile or cancel the Agreement by sending a notice to the e-mail address specified in the contact information. In case of such actions on our part, except for the situations specified in clause 15 (“Collusion, Misrepresentation, Fraud and Criminal Activity”) and 22 (“Breach of Terms”) of this Agreement, the Company shall be obliged to return the funds from the Client’s account. If for any reason we are unable to contact the Client, the funds will be temporarily moved to the account of the betting company or regulatory authority.

18. Changes to the Website

18.1 We may at any time, at our sole discretion, make changes or additions to the services offered on the Website in order to maintain and update the resource.

19. System Errors

19.1 If the Website malfunctions while you are playing, the Company will endeavor to rectify the situation as soon as possible. We are not responsible for malfunctions in the means of information technology resulting from the operation of the equipment used by Clients to access the Website, as well as for failures in the operation of Internet providers.

20. Errors and defects

20.1 The Company has the right to limit or cancel any bets.

20.2 If the Client has used funds credited to their account as a result of an error to place bets and participate in a game, we may cancel such bets and any winnings derived from them. If such bets have been paid out, such amounts shall be deemed to have been placed in trust for the Client and the Client shall be obliged to return them to us at our first request.

20.3 The Company and the service providers shall not be liable for damages, including loss of winnings, resulting from errors on the part of the Client or on our part.

20.4 The Company, its distributors, affiliates, licensees, subsidiaries, employees and officers shall not be liable for any loss or damage arising from the interception or misuse of information transmitted via the Internet.

information transmitted via the Internet.

21. Limitation of our liability

21.1 The Client makes his/her own decision to use the services of the Website and any actions and their consequences are the result of the Client’s personal choice, made at the Client’s own discretion at his/her own risk.

21.2 The Website shall be operated in accordance with the provisions of this Agreement. The Company makes no further warranties or representations in relation to the Website and the services offered on it and excludes its liability (to the extent permitted by law) in respect of all warranties in place.

21.3 We shall not be liable for tort, negligence, loss or damage which cannot be foreseen at the time.

21.4 The Company is not responsible for the content of resources that may be accessed through the Website.

22. Breach of terms and conditions

22.1 The Client agrees to fully indemnify, defend and hold harmless the Company, its partners, employees and directors from and against any and all claims, liabilities, costs, losses and expenses arising from:

22.1.1. the Client’s breach of the terms of the Agreement;

22.1.2. violation by the Client of the laws and rights of third parties;

22.1.3. accessing the services of the Website by any other person using the Client’s identification data with or without the Client’s authorization, or;

22.1.4. misappropriating winnings obtained in this way.

22.2 In the event that the Client breaches the terms of the Agreement, we shall be entitled to:

22.2.1. notify the Client that the Client is in breach of the terms of the Agreement by its actions and demand that the prohibited actions cease immediately;

22.2.2. suspend the Client’s account;

22.2.3. block the Client’s account without prior notice;

22.2.4. recover from the Client’s account the amount of payments, winnings or bonuses acquired as a result of the violation.

22.3 We have the right to cancel the Client’s username and password if the Client fails to comply with any of the clauses of the Agreement.

23. Intellectual Property Rights

23.1 All content on the Website is subject to copyright and other proprietary rights owned by the Company. All downloadable and printable materials present on the Website may only be downloaded to a single computer. You may only print these materials for your personal and non-commercial use.

23.2 The use of the Website does not give the Client any rights to intellectual property owned by the Company or any third party.

23.3 Any use or reproduction of the brand name, trademarks, logos and other promotional materials displayed on the Website without the Company’s consent is prohibited.

23.4 The Client will be liable for any damage, costs or expenses incurred as a result of any prohibited activity. Clients shall notify the Company immediately if they become aware of any prohibited activity and shall provide all necessary assistance in any investigation that the Company may undertake in light of the information provided.

24. Personal Data of Clients

24.1 We are obliged to comply with personal data protection requirements as the Company uses personal information collected as a result of a user’s visit to the Website. The Company takes its obligation to process our Clients’ personal data with the utmost seriousness. The Company processes the personal data provided by the Clients with full respect for the privacy policy.

24.2 By providing personal data, Clients agree that the Company has the right to process personal data for the purposes set out in the Agreement or to comply with regulatory and legal

obligations.

24.3 In accordance with our privacy policy, we undertake not to disclose or share our Clients’ personal data with third parties, except for information processing systems and employees who may use it as necessary solely for the purpose of providing better service. 24.4 We keep copies of all correspondence received from Clients in order to accurately record all information received.

25. Use of Cookies on the Website

25.1 We use cookies to enable the functionality of the Website. A “Cookie” is a special small text file that is stored on a user’s computer when they visit the Website, and we can use it to recognize specific users when they revisit the Website. For more information about monitoring and deleting “Sokie” files, please visit: www.aboutcookies.org. Please note that deleting our cookies may block access to certain areas and features of the Website.

26. Complaints and Notices

26.1. In case of any complaints and claims regarding the operation of the Website, first of all, you should send your complaint as soon as possible to the support service in the online chat mode via the Company’s Website (the Company’s 24-hour support phone number is 8 (800) 301-77-89) or to the Company’s e-mail address – support@1win.social.

26.2 The Client agrees that the record of the disagreement stored on the server may be used as evidence in the consideration of the claim.

27. The procedure for resolving disputed situations

27.1 The player can dispute any situation. The Company comprehensively and objectively considers all disputes in case of providing specific information – facts and arguments. Disputable information, with facts and arguments attached, must be submitted in writing in the online chat mode via the Company’s Website (Company’s 24-hour support phone number – 8(800)301-77-89) or to the Company’s support e-mail address – security@1win.social. Within 14 days of receipt of the letter, complaints or requests will be reviewed and the Customer will be notified of the result of the review in a reply letter. If additional checks are necessary, the Company has the right to extend the period of consideration of the appeal up to 30 days from the moment of its receipt. It is forbidden to use profanity, any kind of insults and false data in the text of the letter.

28. Force Majeure Circumstances

28.1. The Company shall not be liable for delays or failure to fulfill the obligations listed in the Agreement if they are caused by force majeure circumstances, which should be understood as natural disasters, wars, civil unrest, labor disputes, interruptions in public utility networks, DDoS-attacks or other attacks on the Internet, which can have a negative impact on the Website.

28.2 During the period of force majeure, the Website activity is considered suspended, and during this period the fulfillment of obligations is deferred. The Company undertakes to use all means available to it to find solutions that will allow it to fully fulfill its obligations to Clients until the end of the force majeure circumstances.

29. Waiver of Obligations

29.1 If we are unable to enforce any of the Client’s obligations or if we ourselves are unable to exercise any of the remedies to which we are entitled, this shall not be construed as a waiver of those remedies or as a reason to release the Client from the performance of the obligations.

30. Severability of the agreement

30.1. If any provision of the Agreement becomes invalid, illegitimate or unenforceable, that provision shall be severed from the remainder of the Agreement, which shall remain in full force and effect. In such cases, the part that is deemed invalid will be modified according to the updated regulations.

31. References

31.1 The Website may contain links to other resources that are beyond our control. We are not responsible for the content of other websites, the acts or omissions of their owners and for the content of third party advertising and sponsorship. Hyperlinks to other websites are provided for informational purposes only. Customers use them at their own risk.

32. Bonus promotions

32.1. Increased wager (wagering) is set only for cash bonuses and applies only to the amount of the bonus. If the bonus is a percentage of the deposit, the wager applies to the amount of the percentage. The amount of the wager depends on the bonus promotion in progress and is set by the Website.

32.2 Withdraw a cash bonus can only be withdrawn if it is fully wagered.

In case of cash bonuses for registration or in other cases when the Client is not required to deposit funds to the balance when receiving a bonus, withdrawal of bonus accrual is impossible until the first deposit.